Moodle Is Currently Unavailable, 3/6, Update as of 8:13 a.m. - The vendor has identified the issue and is actively working to resolve the issue as quickly as possible. We will post further updates here as we have them.

Slack Service Disruption - UPDATE: As of 2/26, 7:42 p.m., Slack has restored full functionality of core features. Logging in and sending and receiving messages should be working normally. If you're still experiencing issues, please reload Slack using Command+Shift+R (Mac) or Ctrl+Shift+R (Windows/Linux). For assistance, contact ithelp@sanmingzhi.net.

ITS User Support - User Support is now located in Seelye Hall B8 (basement level). Smith community members should go to the new ITS User Support Center in Seelye Basement (B8) for walk-in support for the following services: OneCards, Smith account assistance, Duo support, computer support and troubleshooting, general technical support, and equipment repair drop-off. (Note that repair pick-up is in Stoddard 203). Hours will remain the same as before. To make an appointment for a technology consultation at the new location, please write ithelp@sanmingzhi.net. In addition to visiting us in person in Seelye B8, users are always welcome to submit email and phone support requests by writing ithelp@sanmingzhi.net and calling extension x4487 (413-585-4487).

Digital Support - To enter requests for technology-related support, please go to the Request Help page on the Digital Support Site or email ithelp@sanmingzhi.net